Customer Support Tech Job - Kelowna

Company Name:		Rackforce Networks Inc.
Website:		rackforce.com
Preferred Start Date:		ASAP
Job Salary:		Competitive
Job Location:		Kelowna
Job Type:		Customer Support Tech Job
Job Category:		IT, Technical and Engineering Jobs

General:

Rackforce Networks Inc. is looking for a motivated Customer Support Tech in our Kelowna offices.

Responsibilities:

• Provide courteous and professional technical support both oral and written to customers and peers
• Troubleshoot technical issues with regards to operating systems, PC hardware, software, and network connectivity
• Respond to customer questions in a timely manner
• Working well with little to no supervision on general duties and providing assistance to networking, sales, support technicians and management as required
• Escalate technical calls and tickets to the appropriate department
• Commit to quality in every customer interaction
• Various other duties as required.

Recommended Qualifications:

• High School diploma or post secondary education in computer studies complemented with experience in troubleshooting computer and/or network problems
• Knowledge of Linux Operating Systems such as RedHat, Fedora Core, CentOS, Gentoo, SuSE and/or Debian
• Knowledge of Windows 2003 and BSD would be an asset
• Previous technical support experience, either oral or written
• Capable of working various shifts including weekdays, weekends, mornings, evenings and statutory holidays
• Excellent organizational skills
• Work effectively in a team environment
• Ability to work independently
• Strong written and oral communication skills
• Knowledge of hosting industry and control panels such as cPanel/WHM and Parallels® Plesk Panel would be an asset
• Knowledge of Parallels® Virtuozzo Containers would be an asset

If you are a hard worker with a "get it done" attitude and the above skill set, we want to talk to you! Please forward your resume with references and salary requirements for immediate consideration!

 

 

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